[wp-docs] Back up the truck

[Ryan Duff]

Concluding what I just said, I just answered a new post in the forums asking
how to make comments popup and how the person frantically posted twice in a
minute trying to find out. http://wordpress.org/support/2/18601

> Chris Waigl wrote:
> 
> > 1. We dearly, desperately need a structure.
> 
> I agree 100% on this. As a new user looking at the wordpress 
> site, once you download it and try to install it, where would 
> you go... The page labeled "support." This is incorrect, we 
> do not want new users going here first, we want to get them 
> to go to the docs page first. How? We make the support page a 
> list of reference material then a link to the forums. You 
> want to make the
> 5 minute install the first thing they read. From then, if 
> they need more info or want to customize something, they can 
> look to the in-depth documentation and on to the wiki. If 
> they can't find what they're looknig for there, then we tell 
> them to check the forums or get on irc. The number 1 reason 
> the forum is flooded with newbies asking the same questions 
> over and over is because they don't' see the simple 
> documentation like the 5 min install first. 
> 
> My suggestion: restructure the "support page" or whatever 
> page they're logically going to click on when they need help. 
> Tell them to check x resource and y recource first, if its 
> not there, then check z resource, still can't find it, search 
> the forums and make a new post if you still can't find it 
> there. Tell them if they need instant help to hop on irc. 
> Make it plain and as clear as possible to them and this will 
> aleviate some of the problems.
> 
> I'd be glad to help restructure, shoot me and email and I'll 
> do all I can to help out.
> 
> Ryan Duff
> http://www.duff-duff.net
> AIM: ryancduff